Shipping & Exchange Policy

Vybe Technologies is primarily a software and services company, and most of what we supply is delivered electronically rather than shipped. This policy sets out how shipping and exchanges are handled in the cases where physical goods do form part of an order.

1. What This Policy Covers

This policy applies to physical goods supplied by Vybe Technologies as part of a purchase order, quotation or service agreement. That may include hardware such as biometric devices, service terminals, scanners, display units, networking equipment or other items specified in your order.

It does not apply to software licences, subscriptions, hosted services or account credentials. Those are provisioned electronically and are covered by your service agreement and by our Terms & Conditions and Cancellation & Refund Policy.

2. Electronic Delivery

Where an order is fulfilled electronically, delivery is treated as complete at the point the licence, credentials or access details are issued to the email address or account nominated by you. No physical shipment takes place and no shipping charges apply.

3. Dispatch and Transfer of Responsibility

Goods are dispatched from our premises to the delivery address stated on your order. Our responsibility for the goods ceases as soon as they leave our premises. From the moment the consignment is handed to the carrier, risk in the goods passes to you, and the goods travel at your risk.

This means that once a consignment has been dispatched, Vybe Technologies is not responsible for loss, theft, delay, mishandling or damage occurring in transit, nor for any failure or delay on the part of the carrier. Where a consignment is insured or where a claim can be made against the carrier, we will provide the dispatch documentation you need in order to pursue it.

4. Order-Specific Shipping and Exchange Terms

Beyond the position set out above, shipping and exchange arrangements are not uniform across our orders. They depend on the goods involved, the quantity, the destination and the commercial terms agreed for that particular engagement.

The specific terms applying to your order, including dispatch timelines, carrier and mode of shipment, freight and handling charges, installation responsibilities, warranty arrangements, and whether and on what basis an exchange or replacement may be requested, are set out in the shipping and exchange policy issued to you by our team alongside your order or quotation.

That order-specific document governs your order. Where anything in it differs from this page, the terms issued with your order take precedence. If you do not have a copy, or are unsure which terms apply to a purchase you have placed, contact us using the details below and we will send it to you.

5. Inspection on Receipt

We ask that you inspect the consignment at the time of delivery and record any visible damage, shortage or tampering with the carrier before signing for it. A note made at the point of delivery is ordinarily what makes a claim against the carrier possible. Any discrepancy should also be reported to us promptly, within the timeframe stated in the terms issued with your order, so that we can assist you in taking it up with the carrier.

6. Exchanges and Replacements

Eligibility for an exchange or replacement, and the conditions attached to it, are determined by the shipping and exchange policy issued with your order and by any manufacturer warranty covering the goods. Requests are assessed against those terms.

Goods returned for exchange must be complete, with their original packaging, accessories and documentation, unless the terms issued with your order provide otherwise. Goods that have been altered, installed contrary to instructions, or damaged after delivery are not ordinarily eligible.

7. Delivery Addresses and Locations

We ship within India. It is your responsibility to give us a complete and accurate delivery address and a contact who will be available to receive the consignment. Redelivery arising from an incorrect address, an unavailable recipient or a refused delivery may be chargeable, on the basis set out in the terms issued with your order.

Contact Us

For a copy of the shipping and exchange terms applying to your order, or for any question about a consignment: